Refund policy

Refund & Return Policy

Customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days after your order has been delivered.

Return Conditions

Returned merchandise must meet the following conditions:

The item has not been used or damaged.
The item is returned in its original packaging whenever possible.
All included accessories and components are returned together.
Proof of purchase or the original order number is provided.

Returns that do not meet these conditions may be declined.

Non-Eligible Products

The following products cannot normally be returned:

Personalized or customized products
Gift cards
Clearance or final-sale merchandise
Downloadable or digital products
Products damaged through misuse after delivery

Requesting a Return

Before returning any product, please contact our customer support team at:

syreetahaubrick3861@outlook.com

Please include:

Order number
Product name
Reason for return
Photos if the item is damaged or incorrect

We will provide return authorization and shipping instructions.

Return Shipping

Customers are responsible for return shipping expenses unless the return results from our mistake, including damaged, defective, or incorrectly shipped products.

Refund Processing

After the returned item has been inspected and approved, refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

Exchanges

Replacement products are available only for items that arrive defective, damaged, or incorrect.

Order Cancellation

Orders may be canceled before shipment. Once an order has been dispatched, cancellation is no longer possible, but eligible returns may still be requested under this policy.